Resume

​​"Lead her away from Acting but not all the way to Finance. Something where she can make her own hours but still feel intellectually fulfilled and get outside sometimes." ​
-Tina Fey

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Resume - Sectors

The resonating theme in my career is constant learning. 
​I thrive in challenging situations and have sought out roles in new countries, industries, and languages. 

With my roots in healthcare and exploratory interests incorporating international sustainable development, conservation, and ecotourism, my career to date has included work with:​

Conservation, Sustainability, Environmental Management

• NESsT Consulting and Oak Foundation: Self-financing for protected areas co-management NGOs
• Minnesota Conservation Corps: Workflow creation, community visits, team training​

Healthcare software, Project Management, Access to services

• Epic Systems: ERP Imlementation at Sutter Health, Hackensack University, and Overlake Hospital
• Primeros Pasos:​ Financial process development and management for access to basic healthcare
• Mayo Clinic: Billing cycle assistance and performance improvement training

Business development, Strategic Planning, Start-up Incubation

• Independent consulting: Process development, strategic planning, workflow optimization
• Alterna Impact:​ Business development planning for small businesses in Guatemala
• Braun Intertec: Financial process workflow development for Microsoft AX implementation

International development, Circular economy, Renewable energy

• Monkey Bay Wildlife Sanctuary: Community development and grant writing for village school
• Primeros Pasos:​ Financial process development and management for access to basic healthcare
• SolarFlow Energy: Marketing, research, and accounting for residential solar start-up

Nonprofit management, NGO consulting, Americorps

• Minnesota Internship Center:​ Analysis, development plan, & implementation of organics recycling
• Minnesota International Center: Marketing and administration for international inclusion mission
• NESsT, Primeros Pasos, Alterna,: Director roles and collaboration with management

Ecotourism, International travel logistics, Sustainable education​

• Sustaimable Summer:​ Trip facilitation, logistics, and budget management in the Amazon
• GPSA: Management of admissions process for 22 global health education programs
• Better in Belize: Project and volunteer management in off-grid eco-village

Resume - Skills​

​Midwestern values blended with Latin American culture;
Rooted in hard work, kindness, and Northern grit; Seasoned by time on the road.

While my career experience incorporates a wide breadth of industries, regions, and roles, I consistently hone specific skills in each role, focused on Project Management, Sustainable Development, Process Design & Improvement, and 
​Business Strategy Planning. 

In resource-limited settings I've found that often my work can include all of these skills-if not many more-on any given day.
​
​Thus, in addition to flexibility, creative rapid problem solving, and keen resourcefulness, I have gained many different skills from each role. 

Below is a summary of these skills learned and used in roles over the past 10 years:

• International travel logistics
• Public speaking and presentation development
• Creative, rapid problem solving
• Data and budget analysis
• Database management and document standardization
• Thinking in systems and adept at creating connections

• Remote work, conference calls and web meetings
• Collaboration with Ministry officials and C-Suite executives
• Prioritization and multi-tasking to meet deadlines
• Work directly with indigenous populations (Mayan, Kichwa, Huaorani) and local dialects in remote communities
• Site, home, and community visits in low-income settings

Resume - Chronological

2017
Healthcare IT Project Management Consulting

Deloitte Consulting: Project Delivery - Senior Analyst

• Provided project management support for clinical team software implementation, coordinating with over 700 medical staff to standardize physician order sets for 40 hospital specialties impacting 350 workflows and 7,000 staff at 4 hospital sites in the Chicago metropolitan area,
• Led revenue cycle and clinical risk management and change impact initiatives to identify training needs and engage users. 

Jan-Aug 2017
Chicago & Remote

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2016 - 2015
Social Enterprise and International business development focus in Guatemala, Ecuador, and Belize

NESsT and Oak Foundation: Senior Consultant - Self-Financing Enterprises
Develop business plans and feasibility studies for self-financing activities for NGOs focused on conservation and community tourism development

• Coordinate and lead bi-monthly business training workshops with Directors of 5 Belize grantee organizations, analyzing and developing social enterprise ideas.
• Conduct due diligence interviews assessing leadership, governance, human resources, communication, and financial sustainability
• Manage trip budgets, agendas, and logistics throughout site visits.

Mar 2016 - Dec 2016
Belize & Remote
English/Creole
 

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Global Public Service Academies: Assistant Country Manager
Manage admissions process and document collection for 22 programs 

• Developed admissions tracking system, reducing administrative processing time 75%
• Organize trip logistics with 10 staff in Guatemala, Belize, and US
• Verify accuracy of required medical, legal, and travel documents for 150 applicants. 
• As needed, serve as Trip Director for on-the-ground trips in Guatemala and Belize.

Nov 2015 - Dec 2016
Xela, Guatemala
Bilingual-Spanish

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Sustainable Summer​: Senior Global Learning Program Facilitator/Group Medic
Co-led 3 environmental education programs in Ecuador & Costa Rica for 30 students

• Diligently managed logistics and budget with in-country vendors
• Mitigated risks for safe student participation and promptly addressed health concerns
• Engaged students in curriculum focused on hydroelectric dams, community social enterprises, conservation, indigenous traditions, and oil development in the Amazon

June - July 2016
Ecuador - Amazon
Costa Rica - Mastatal
Bilingual-Spanish

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TEDxPuenteDeLosChocoyos: ​Co-Organizer, Team Lead-Communications & Finance
Co-organized first TEDx conference in Xela, Guatemala in 2/3 the recommended time.

• Project management of 12 coordinators and 40 volunteers
• Led management of Q20,000 budget, recruited 20 sponsors, and managed Communication and Marketing team to attract 250 attendees.
• Designed and managed Squarespace website, including online ticketing and social media accounts

www.tedxpuentedeloschocoyos.com

April - June 2016
Xela, Guatemala
Bilingual-Spanish

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Hazse: Consultant - Process Development, Financial and Project tracking
Consulting for international B-corp sustainable construction start-up

• Developed financial Excel database and project management system for international sustainable B-Corp construction company to track investments, loan payments, and material purchases, 

Jan - June 2016
Xela, Guatemala
Bilingual-Spanish

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Primeros Pasos: Finance and Pharmacy Director
Diligently managed $100,000 budget for resource-limited rural clinic that provides affordable medical services to 7000 patients annually.

• Created clinic-wide budget process and tools integrating program operations of 9 directors into streamlined financial processes to track expenses and donations that ensure financial sustainability and enable planning for future clinic programs
• Developed budget projections, maintained existing donor base, processed incoming donations. and generated reports for international donors and Board of Directors.
• Directed pharmacy operations, designed and implemented efficient processes to manage inventory, purchasing, and distribution for 200 medicine stock in-house and for mobile clinics in 10 communities.
• Daily management of  financial operations and reporting: overseeing budgets, payroll, accounting, and petty cash for all clinic programs and staff 
• Managed pharmacy operations, including receipts, inventory control, stock, training of medical students, and seeking out lower-priced medication to reduce clinic costs.

Sep 2015 - April 2016
Xela, Guatemala
Bilingual-Spanish

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Que Onda Xela: Founder and Business Development Manager
Created and managed business processes and client relationships for website focused on promoting local businesses in city of 200,000. with limited online marketing

• Persuaded business owners of concept validity - signed 6 clients in first week. 
• Self-taught Squarespace web design, SEO, content development, and social media promotion reaching audience of 2000
• Logo design, photography, and bilingual authoring of articles 

www.QueOndaXela.info

April - June 2016
Xela, Guatemala
Bilingual-Spanish

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Sustainable Summer: Senior Global Learning Facilitator/ Health Coordinator
Co-led 3 environmental education programs in Ecuador and the US for 60 students.

• Diligently managed logistics and budget with in-country vendors
• Mitigated risks for safe student participation and promptyly addressed health concerns
• Engaged students in curriculum focused on hydroelectric dams, community social enterprises, conservation, indigenous traditions, and oil development in the Amazon

June - August 2015
Ecuador - Amazon
Dartmouth College
Bilingual-Spanish

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​Alterna Impact: Fellow -Business Development
Collaborated with 5 Guatemalan entrepreneurs to identify needs and design strategies for growth in marketing, sales, and finance

• Redesigned Cultivation Program processes to streamline and coordinate operations throughout the organization, creating standardized documents integrated with Salesforce data for use by 20-person team working with over 50 entrepreneurs.​

Jan - June 2015
Xela, Guatemala
Bilingual-Spanish

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Additional roles in 2016-2015

Waitress for popular local restaurant

Virtual administrative assistant

Small business development consulting

Satire writer for tourist magazine

English teacher for Guatemalans

Virtual administrative assistant

Virtual administrative assistant

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2014 
Minnesota & Ecuador - Financial Process Consulting, Trip Facilitation, Sales

Logical Green Solutions: Sales - Energy efficient lighting
Managed sales process for seasonal utility rebate program in southern Minnesota

• Conducted site evaluation of hotels and residential units for efficient lighting needs
• Cold call local businesses and manage client follow-ups

Nov - Dec 2014
Rochester, MN

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​Sustainable Summer: Global Learning Program Facilitator/Group Medic
Co-led 2 environmental education programs in Ecuador for 30 students

• Mitigated risks for safe student participation & promptyly addressed health concerns
• Engaged students in curriculum focused on hydroelectric dams, community social enterprises, conservation, indigenous traditions, and oil development in the Amazon
• Evaluated inaugural trip into Yasuni biosphere for program development

June - Aug 2014
Ecuador - Amazon
​​Bilingual-Spanish

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Braun Intertec: Consultant - Financial Process Development
Project management support for company-wide ERP implementation of Microsoft AX​

• Workflow development, documentation, testing scenarios, and training.
• Collaborated with Financial team to diligently and efficiently document all company financial processes, including budgeting, timesheets, expense reports, accounts payable, and accounts receivable.​

Dec 2013 - June 2014
Bloomington, MN

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2013
Belize - Business and Community Development

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Monkey Bay Wildlife Sanctuary: Consultant-Business & Community Growth
Grant Coordinator: May - July 2013
Led research and budget development, authoring 4 grants for local village school seeking over $800,000 through international embassies.

• Worked with Belizean Ministry project management professionals and the principal of St. Matthew's Government School to author grants seeking funding for expansion of classrooms at the school.
• Mentored other interns in creation and analysis of bi-lingual community surveys distributed to 200+ parents and staff to determine community-perceived needs for the school's facilities and programs.
• Designed expansion for principal's office, managed implementation of the project, and led youth student groups from the U.S. in final construction and additional service projects.

Business Development: August - November 2013
Contracted by the company owner to research and author a company business plan

• Surveys and interviews of 50+ staff and guests, website and financial analysis, 2-dimensional to-scale digital layout of 5 acre facility, and recommendations for company-wide improvements.

May 2013 - Nov 2013
Belize/Remote
English/Creole

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2012
Belize & Wisconsin - Project Implementation Manager, Project and Volunteer Coordinator

Better in Belize: Project and Volunteer Coordinator
Living in the rainforest, helping to develop a sustainable, off-grid community

• Worked with Spanish-speaking teams of Belizeans/Guatemalans on day-to-day basis to manage grounds and operations.
• Managed teams of international volunteers in the revitalization of a 2 acre rural permaculture-based garden, including management of food, supplies, and materials for volunteer housing.
• Designed plans and sourced materials and labor for construction of seed-house, workshop area, plant beds, and drip-irrigation system. 
• Located source for organic seeds in Belize and worked with local employees to train them in organic gardening, composting, and reuse of materials. 
• Gained extensive knowledge of tropical ecology, plant life, and growing techniques in a rural, rustic setting. 

Oct 2012 - Jan 2013
Belize/Remote
Bilingual-Spanish

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Epic Systems: Project Implementation Manager

• Responsibilities and role outlined below

Sept 2010 - Sept 2012
Madison, WI
Hackensack, NJ
Seattle, WA

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2011
Wisconsin - Project Implementation Manager

Epic Systems: Project Implementation Manager
Coordinated project timelines and tasks for 12 analysts during 3 concurrent multi-million-dollar software implementations at US hospitals

• Roll-out to a 5-site hospital (Sutter Health), Revenue add-on to a large university medical center (Hackensack University Medical Center), Full Epic suite implementation with private healthcare organization (Overlake Hospital)
  • Designed and validated workflows, built system to meet customer needs, diligently tested all workflows, developed all training materials and environments
  • Led cross-functional workgroups and strategy sessions with hospital executives to determine hospital-wide, legally-compliant workflows that utilize innovative functionality to meet the customers needs. 
• Served as Training Lead to coordinate all training timelines and processes to teach over 10,000 hospital staff the new electronic system.
  • Provided training recommendations to leadership, overseeing timelines for all applications, working with trainers to develop materials to meet staff needs, and ensuring all staff are comfortable operating the system prior to go-live.
• Consistently created a dynamic work environment while fostering positive, trusting relationships with customer counterparts. 

Sept 2010 - Sept 2012
Madison, WI
Hackensack, NJ
Sacramento, CA

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2010 - 2009
Wisconsin - Project Implementation Manager; Minnesota - Americorps, Solar start-up

Epic Systems: Project Implementation Manager

• ​Certified in HIM (Coding and Abstracting, ROI, Deficiency Tracking), Identity, EpicCare Inpatient (Clinical Documentation and Orders), Reporting, and MyChart. Trained in Cadence, Prelude, and ADT. 
• Experience with integration between 3M Softmed, Quantum Encoder, and Onbase,  transcription, patient confidentiality, the Legal Medical Record, and Break-the-Glass​

Sept 2010 - Sept 2012
Madison, WI
Sacramento, CA

7Minnesota Conservation Corps: Bilingual Crew Leader
Served as the Bilingual Crew Leader for inaugural year of home energy program

• Worked in conjunction with the Neighborhood Energy Connection, Minnesota Conservation Corps, and Xcel Energy to develop the early stages of a home energy efficiency program.
  • Collaborated with program managers and team members to develop program from the ground up, including communications, inventory systems, supply chain, training, customer education, scheduling, workshop development, and client recruitment.
  • Visited 700+ homes, installing energy-saving products in homes (programmable thermostats, CFLs, water heater blankets, weather-stripping, and faucet aerators)
  • The program continues to operate today based on these established business processes and has grown from a 7 person team to a 12+ crew program, employing over 50 people and serving more than 20,000 homes in the St. Paul and greater MN area.
• ​Educated customers about energy efficient practices, programs, and governmental/utility incentives, while keeping up-to-date with the ever-evolving regulations and incentives in the energy efficiency industry.
• Developed and executed training programs for new crew members.
• Hosted multiple workshops in partnership with community organizations to educate and recruit program participants.

Oct 2012 - Jan 2013
St. Paul, MN
Bilingual-Spanish

Solarflow Energy: Marketing and Administrative Assistant
Market research, accounting, and site assessment for solar-leasing start-up

• Analyzed 4 emerging markets for an expanding solar energy start-up company.
• Diligently audited and restructured 6 months of company accounting.
• Assisted in site assessments (including belaying and roof assessment for solar installation potential), represented company at events and press conferences.

Company was acquired by Abengoa Solar

Jan 2009 - Jan 2010
Minneapolis, MN

2009 - 2005
University of Minnesota: Work experience, Internships, Volunteering

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Carlson Ventures Enterprise: Innovation by Design Project Team

• Evaluated consumer needs & market potential for new product development in energy sector.
• Developed strategic partnerships with corporations, the University, & utilities to create an innovative business model for an emerging energy efficiency technology

Mar 2008 - Mar 2009
Minneapolis, MN

Minnesota Internship Center Charter H.S.: Consultant - Environmental Impact

• Capstone course in Non-profit management; Asked by school administrator to assist in project plans after course ended
• Strategically developed implementation plan, curriculum guide, & evaluation criteria, resulting in school winning an $11,000 grant-funded organics composting & service-learning projects
• Extensively investigated initiatives to reduce school’s environmental impact at minimal cost. Built & managed partnerships between the school, businesses, & community organizations.
• Educated & involved 100+ students on recycling & environmental initiatives.

Sep 2008 - Dec 2009
May 2009 - Aug 2009
Minneapolis, MN

Rancho Mastatal: Intern - Natural Building and Sustainability

• Led a multi-lingual team of 10+ interns through the process of building a chicken coop, from initial design & planning to completion of a coop that houses 50+ laying hens used for daily food production in a rural village that was unable to meet the demand for eggs created by the center. 
• Educated student groups & guests on sustainable living & environmental topics.
• Coordinated daily operations & business in a diverse & challenging setting, working with all on-site volunteers and local workers to cook, maintain, and build.

May 2008 - Aug 2008
Mastatal, Costa Rica
Bilingual-Spanish

Minnesota Journal of International Law: Administrative Assistant

• Developed database to track article submissions
• Swiftly managed communications between the Journal and authors, carefully examining all correspondence to ensure superior accuracy and professionalism
• Promptly assembled and dispensed student submissions whilst maintaining contact with over 40 student editors and 500 legal professionals

May 2007 - May 2008
Minneapolis, MN

Minnesota International Center: Intern - Marketing and Administration

• Researched Young Professionals programs at World Affairs Councils around the country and professionally authored Executive Report to serve as a manual & reference in the launch of a Young Professionals program at MIC
• Marketing, event, and administrative support for office staff

Now called "Global Minnesota"

May 2007 - Aug 2007
Minneapolis, MN

Student Conservation Association: Alternative Spring Break Volunteer

• Selected as participant for conservation and restoration project in Padre Island National Seashore, constructing addition to turtle research station
• One week living off-grid, camping in sand dunes with team of 30 volunteers

March 2008
South Padre Island, TX
​Padre Island National Seashore

Habitat for Humanity: 3 time Collegiate Challenge Volunteer

• One week volunteer trips doing on-site home construction with Habitat for Humanity affiliates throughout the US.
• Co-leader for trip to South Carolina

Jan 2006 - Mar 2008
Tutwiler, MS
Antioch, CA
Isle of Palms, SC

Asociación de Ayuda al Marginado de Toledo (ASAYMA): Tutor

• Educated Moroccan immigrants in Spanish cursive
• Assisted 25 children ages 5-16 with math, reading, science, and English homework

Sep 2006 - Dec 2006
Toledo, Spain

Mayo Clinic: Intern - Billing Operations

• Innovatively developed database & training materials for new employee orientation program
• Efficiently implemented Performance Improvement Projects (PIPs) for Billing Operations department of 120 employees, graphically designing motivational handouts for distribution in the PIPs; Resulted in increased productivity and cooperation
• Retrieved and entered confidential medical records data on bi-weekly basis

Feb 2005 - Aug 2005
May 2006 - Aug 2006
Rochester, MN

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“There comes a time when you ought to start doing what you want. Take a job that you love. You will jump out of bed in the morning. I think you are out of your mind if you keep taking jobs that you don't like because you think it will look good on your resume."
-Warren Buffett